Welcome to Submissive Secrets®. Below you will find answers to our most frequently asked questions about ordering, sizing, shipping, and product care. If you need additional help, our support team is always happy to assist.
General Questions
What is Submissive Secrets®?
Submissive Secrets® is an online boutique offering unique alternative fashion, latex clothing, leather accessories, and specialty lifestyle items. Our products are carefully selected and crafted to combine quality, craftsmanship, and distinctive design.
Are your products handmade?
Many of our items are handmade by skilled artisans and crafted to order. This ensures high quality and attention to detail. Production time may vary depending on the item.
Do you offer custom sizes?
Yes. Many of our latex garments and outfits are available in custom sizing. You may be asked to provide body measurements so the item can be tailored specifically for you.
How long does it take to make custom items?
Most custom or handmade items require 3–10 working days for production before shipping. Some complex items may take slightly longer.
Orders & Payments
What payment methods do you accept?
We accept most major payment methods, including:
- Credit and debit cards
- Secure online payment platforms
- Other payment options available at checkout
All payments are processed through secure and encrypted systems to protect your information.
Can I cancel or change my order?
Orders can typically be changed or canceled within 12–24 hours after purchase. Once production begins for handmade or custom items, modifications may not be possible.
Will my purchase appear discreet on my billing statement?
We aim to maintain customer privacy whenever possible. Billing descriptors may appear under a discreet business name depending on the payment processor used.
Shipping & Delivery
Do you ship internationally?
Yes. Submissive Secrets® ships worldwide to most countries.
How long does shipping take?
Shipping times vary by location:
- United States: approximately 7–14 business days
- Europe: approximately 7–14 business days
- International orders: approximately 10–21 business days
These are estimated delivery times and may vary due to customs or postal delays.
Is the packaging discreet?
Yes. All orders are shipped in plain, discreet packaging without product descriptions or branding that reveals the contents.
Will I receive a tracking number?
Yes. Once your order ships, you will receive a tracking number so you can follow your delivery.
Returns & Exchanges
Do you accept returns?
For hygiene and safety reasons, intimate apparel and latex garments are generally non-returnable.
However, if your item arrives damaged or defective, please contact us within 48 hours of delivery and we will assist you.
What if my item does not fit?
Because many items are custom or made-to-order, returns for sizing issues may not be possible. We strongly recommend checking the sizing guide or contacting us before ordering.
Product Care
How should I care for latex clothing?
Latex garments require special care to maintain their appearance.
Recommended care tips:
- Wash gently in lukewarm water with mild soap
- Dry away from direct sunlight
- Use latex polish or silicone dressing to maintain shine
- Store away from heat and sharp objects
How should leather items be maintained?
To keep leather products in excellent condition:
- Wipe clean with a soft cloth
- Use leather conditioner periodically
- Avoid prolonged moisture exposure
Privacy & Discretion
Is my personal information secure?
Yes. Submissive Secrets® takes customer privacy seriously. All transactions and personal information are protected through secure encryption and are never shared with third parties without consent.
Will my order remain confidential?
Absolutely. We understand the importance of privacy. All customer orders and information are handled with complete discretion.
Customer Support
How can I contact Submissive Secrets®?
If you have questions about your order, sizing, or products, you can contact us through:
✨ Thank you for shopping with Submissive Secrets®.
We appreciate your trust and are committed to providing quality products, privacy, and excellent service.
- The Contact Form on our website
- Our customer support email
- Chat with support on the website 24/7
Our team aims to respond within 24–48 hours.